UK Career List

About the Career List

Job Seekers: Below, find a brief listing of job openings submitted to our CXPA *Career Center*. Positions posted by our community and other CX-related organizations are listed at the top of the career list. The listing below is currently updated once a month (on or around the 15th), and includes listings of cx-related jobs from public job boards.

For a the full listing of open positions (does not include public job board listings), please search the CXPA *Career Center*.

*Please note: Job seekers and Employers, you must be logged in to the CXPA website BEFORE you begin a search of the job postings. If you are not logged in when you click on a job posting, you will not see the link to apply at the bottom of the listing.

If you are a CXPA member or have already created an account on cxpa.org, click here to login: Account Login.

If you would like to create an account as a non-member to view job postings, please click here: Create Account (This does not give you membership to the CXPA). Creating an account allows you the ability to apply for jobs on the job board and to fill out other forms on our site)

To join the CXPA, please click here: Become an Individual Member

CX Job Openings - United Kingdom

United Kingdom

Jobleads is looking for a Head of Customer Experience. Through your understanding of Customer Experience you will influence and enable changes to our business both directly and through engagement of our colleagues. Your previous experience in influencing colleagues, senior Managers and executives will be essential. Significant experience of working with models such as Net Promotor Score, Complaint Management or Customer Advocacy will also be essential.
(Newcastle)

Discovered MENA is looking for a Head of Customer Experience. We have a fantastic opportunity for a Head Of Customer Experience to join a fast-growing global tech start-up, that has recently secured substantial venture capital funding. Based at the London HQ; the role is to provide and lead the strategy in order to ensure customer's have an seamless experience of this award-winning SaaS platform around the globe. This company is an ambitious and innovative start-up with offices in multiple locations around the world. Their software platform is designed for the Beauty & Wellness industry and has quickly become an industry leader, with thousands of users in over 100 countries.
(London)

Better Placed Ltd is seeking a Head of Customer Experience. We are proud to be partnering with a leading services organisation that is looking to add a Head of Customer Experience to their talented team. The remit of the role will involve understanding the customer journey in its entirety whilst working in line with key metrics to ensure a clear, quality led customer life cycle. Few key responsibilities includes, managing the customer experience from entry point right through to exit/retention. Driving satisfaction across all touchpoints of the customer journey utilising NPS (Net Promoter Score) as a gauge of success. Influencing both internal and external stakeholders, creating synergy across the entire customer life cycle and acting autonomously and advocating the brand throughout the entire organisation.
(Manchester)

Huawei Consumer Business Group is seeking a Customer Experience & Audit Officer. We are looking to hire a Customer Experience and Audit Officer, who will be responsible for deeply reviewing, understanding and transforming the customer experience for Huawei across all channels and journeys in the consumer device business. Huawei is on its way to becoming the world leader in Smartphones, so to achieve this, we need to deliver an experience which is beyond our customer expectations.
(London)

Mothercare is seeking a Customer Experience Analyst. The Customer Experience Analyst will be responsible for designing, managing and reporting on multichannel data to understand the customers experience across key touch points including store, website, customer care and social media. You will be required to make improvement recommendations to drive best practice across all markets and channels.
(Watford)

The Prince's Trust is seeking a Head of Customer Experience. This newly created role will lead a team responsible for our UK wide customer service, including our outsourced Customer Service Team, and support our digital approach in engaging with and supporting young people through a number of platforms. As Head of Customer Experience you will have considerable knowledge of leading a team to deliver an exceptional customer service experience for young people. As the Trust embarks on an exciting new five year strategy you will support the successful development and transformation of how we initially engage with young people through our various customer service platforms.
(Southern)

Zencargo is looking for a Head of Customer Experience. Zencargo have built a digital platform which is the central place for teams to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling Business Leaders to make decisions based on accurate data and implement strategies in seconds that improve Supply Chain efficiency. Zencargo are backed by some of Europe's leading Venture capital firms, Local Globe (Transferwise, Zoopla, Citymapper), Picus Capital (founded by Alex Samwer who co-founded Rocket Internet) and Samos Investments (Betfair, Ocado, Charlotte Tilbury). We are actively seeking a proven Head of Customer Experience who will report directly to our CCO and co-founder and run both our onboarding & success business unit as well as our customer service strategy for larger supply chains.
(London)

Simply Business is seeking a Head of Customer Experience. Our people are our most important asset, so we focus on building a working life that helps us thrive, not stick. Join us and you'll be part of our journey to creating something even better, for our customers and ourselves. Holding our people accountable to the small businesses and landlords we serve, this role represents the customer in all we do. The Head of Customer Experience at Simply Business brings research, insight and understanding about our customers to the decisions we make, and to inspire us to create something better.
(London)

City Pantry is looking for a Head of Customer Experience. As the Head of Customer Experience, you will be responsible for defining and delivering the vision for City Pantry's customer experience based on our strategy, market positioning and values. Our customer service team currently operates across phone, email, chat and text. You will be responsible for defining the strategy and the initiatives that will be required to deliver this customer experience. You will deliver a robust short, mid and long-term roadmap for the company with clear priorities, metrics and deliverables, to arrive at a transformational and differentiating customer experience.
(London)

Consortia Inc is seeking a Head of Customer Experience Insight. A Head of Customer Insight is required to join a leading financial serves client based in central London. The Head of Customer Insight will be joining a brand new customer experience division focussing on providing the best possible customer experience and putting the customer at the heart of everything they do. Several senior appointment hires have already been made and they are now seeking an ambitious Head of Customer Insight to join to shape the Insight function.
(London)

BT is seeking a Head of Digital Customer Experience. You will help to redefine BT Enterprise's digital customer interactions in both proactive and reactive scenarios across all customer interaction points. You will provide leadership to the Digital Customer Experience team by defining goals, objectives, structure, priorities, schedules, and culture. You will find new and interesting ways to deliver "joyful and memorable" interactions with customers and create a "stickiness" with the digital propositions that they interact with. You will establish clear customer satisfaction & loyalty goals and define metrics to measure against and monitor experience quality and ensure performance goals are being met. You will leverage the Adobe Marketing Suite and work with other legacy platforms in order to deliver experience led transformation.
(London)

GreenThumb Ltd is looking for a Customer Experience Manager. As Customer Experience Manager, you'll be responsible for driving continuous improvements that enhance and simplify customer interactions -
making for an all-round first-class customer experience. You'll champion a customer service culture that focuses on retaining, strengthening and growing business, by ensuring all customer touch points are delivered to brand and service expectations.
(Cardiff)



A note regarding the status of job postings:
While we do verify the current availability of jobs prior to posting on our website, jobs that were open at the time of posting may close soon after we hit the post button. We apologize for any inconvenience this may cause.

Are you located in North America or would like to relocate? Check out our US Career List.

Are you located in Australia or would like to relocate? Check out our AU Career List

Do you have a Customer Experience career opportunity? Post it on our job board.

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