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 Latest Discussions

  • Posted in: CXPA Open Forum

    Hi All, So I just got back from my CXPA exam. I scored 73% and knew when the exam was over I was either just over or just under the threshold of passing. I was quite surprised to see some questions...

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    RE: CX Tools

    Posted in: CXPA Open Forum

    Hi Bonnie, I'll share a bit of feedback about what we are using. I spent 11 years at MaritzCX, so I can certainly speak to the tools other are mentioning above from MaritzCX, Medallia, Confirmit,...

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    RE: CX Tools

    Posted in: CXPA Open Forum

    To assist in the analysis, we dig into operational data that can add context and hint at customers' experiences with our organization. Application processing time, wait time, etc. ------------------------------...

  • Posted in: CXPA Open Forum

    In my past life at Ernst & Young, face-to-face interviews with customers was 100% of my job, and I talked to hundreds of CEOs, CFOs, CIOs, Board members, tax directors, etc. Some favorite questions...

  • Posted in: CXPA Open Forum

    Hi Everyone, We are excited to launch our 4th Cycle of CXPA's Mentor Match Program today. We had a great kickoff call earlier and the recording and notes are available attached below. You'll also...


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