Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!




Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).

Dedicated to cultivating the Customer Experience profession.


Connect with members from around the world: Participate in the vibrant CXPA online community.


Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.


Careers: Find your next opportunity with a job board specifically for customer experience positions.


Member Discounts: Save money with discounted access to research, events and other resources.


 Latest Discussions

  • Posted in: CXPA Open Forum

    I work for SuiteCX and we sell Journey Mapping Software. We also teach Journey Mapping at CXPA, Direct Marketing Association etc. We have a consulting arm and a technology division who helps companies....

  • Posted in: CXPA Open Forum

    Hello Margaret, I have facilitated journey mapping for the last 9 years. I also run a Customer Journey design course that have just been certified by the CXPA. See link: http://www.cxindaba.com/downloads/education/customer-journey-design-course-cape-town/...

  • Profile Picture

    post new message

    Posted in: CXPA Open Forum

    Aloha, Looking for a company or person who has taught journey mapping and implemented action plans for companies. Please let me know. thank you! Margaret T.F.Y. Dang Executive Vice President...

  • Profile Picture

    RE: KPI's

    Posted in: CXPA Open Forum

    I would actually encourage going a step further than just the First Contact Resolution. Often times, when this is the direct focus for agents, agents tend to solve the explicit issue, instead of also...

  • Posted in: CXPA Open Forum

    Hey all, Building a closed-loop process around NPS specifically, so I'm curious to know what things you guys have in place to make sure the feedback is not only distributed to the appropriate parties...


 Upcoming Events

Thank you to our Gold Sponsors