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 Latest Discussions

  • Profile Picture

    RE: CX research

    Posted in: CXPA Open Forum

    Amy- Just a quick follow-up to your post. At BECO, we too have found tracking both CSAT and NPS beneficial -- but for different purposes. For us, CSAT helps uncover acute service/product...

  • Posted in: CXPA Open Forum

    Hi All, I've always been asked this question, so am throwing it out there. When I think about CLV I want to look at the formula of Revenue minus cost of acquisition minus cost of care balanced...

  • Profile Picture

    RE: CX Day 2016

    Posted in: CXPA Open Forum

    Hi! This thread has me so excited for CX Day! We are having an open call to share ideas for company celebrations on September 14. You can find information for that here . Also, please submit...

  • Posted in: CXPA Open Forum

    Elyssia - thanks for asking! And I too appreciate the new library of videos! I love the CXPA community! Michelle ------------------------------ Michelle Morris, CCXP Associate Director of Client...

  • Posted in: CXPA Open Forum

    Thank you! We are in the process of CLTV and are very excited to see what we find. The employee engagement and CSAT/CX is a great idea. Thanks ------------------------------ Amy Shioji,...


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