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 Latest Discussions

  • Posted in: CXPA Open Forum

    Hi Everyone, We are excited to launch our 4th Cycle of CXPA's Mentor Match Program today. We had a great kickoff call earlier and the recording and notes are available attached below. You'll also...

  • Posted in: CXPA Open Forum

    I agree with all that's been posted here (and in the other threads on this topic). I found re-reading Outside In by Harley Manning and Kerry Bodine in the weeks before the exam a great way to prep....

  • Posted in: CXPA Open Forum

    That cadence is reasonable especially if the last two are delivered by a success manager looking to ask questions beyond 'how much do you like us'. The objective of an outreach is not to check a box...

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    RE: Survey Fatigue

    Posted in: CXPA Open Forum

    Kirk: Your schedule looks OK to me, but keep in mind that there's also the survey invitations your customers are getting from other companies, too. My sense is that the real issue with survey...

  • Posted in: CXPA Open Forum

    Kirk We are doing something similar. Annual relationship survey End of project/transaction with the caveat that we do not send to the same person with in 60 days even those these surveys...


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