Message Image  

Connect

Get access to the wisdom and expertise of a 4,000+ member collective of the brightest, most accomplished Customer Experience professionals worldwide. Engage, inquire and participate in ongoing conversations online and/or face-to-face!

 

 

Learn

Attend local, national and global events, read influential articles and blogs, watch best practices, and talk directly with other CX practitioners guaranteed to sharpen your CX skills and expand your understanding of the evolving Customer Experience profession.


Grow

Through enhanced connection and education, cultivate your career with resources like member-to-member events, mentor-matching, customized CX career listings and the Certified Customer Experience Professional (CCXP).


Dedicated to cultivating the Customer Experience profession.

 

Connect with members from around the world: Participate in the vibrant CXPA online community.

 

Learn & Share: Access CX 10 Minute Tools, professional research, CX webinars, newsletters, and more.

 

Careers: Find your next opportunity with a job board specifically for customer experience positions.

 

Member Discounts: Save money with discounted access to research, events and other resources.

 

CX Day is a global celebration of the companies and professionals that create great experiences for their customers.

 

 

 Latest Discussions

  • Profile Picture

    Survey Fatigue

    Posted in: CXPA Open Forum

    For the B2B companies, on average how many times do you attempt to survey a lone individual? We may conduct the following with one person: Annual Client Satisfaction survey (one time); a Project...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    Hi Bonnie, Rather than go into all the different tools out there let me suggest that there are four or five broad categories of feedback management tools you could looking at. They are: - Customer...

  • Posted in: CXPA Open Forum

    Colin, Exciting to see your interest in starting up a Local Networking team in the central Illinois area! The CXPA has over 40 cities around the world who hold events regularly (and the number...

  • Posted in: CXPA Open Forum

    Hello, Miles, I see that you are in Customer Service, so I'll stick to that in my examples of linking improved experiences with satisfaction levels. In short: (1) Track performance measures that...

  • Profile Picture

    RE: CX Tools

    Posted in: CXPA Open Forum

    Hi Bonnie. I'm anxiously awaiting a response to your post, as I have the same question. We're just starting out on our CX journey and have no tool for collecting data at present -- beyond a survey tool...

 

 Upcoming Events

Thank you to our Gold Sponsors