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About Us

Founded in 2011, the Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. We increase the impact and visibility of Customer Experience professionals, facilitate effective member-to-member sharing, and establish respected standards.

As an association built on member-to-member sharing, you will find that CXPA members, your professional peers, are willing to share their success stories, lessons learned, and more. We have found that all our members to have something to give, and something to learn whether you are new to CX or a seasoned professional. Our members want to learn and grow together, each on our their own individual journey forward.

The CXPA supports the professional development of its members and advances the field by providing research and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.

To learn more about membership, please visit the membership section.

Our Story

Over the past several years, the field of customer experience management has matured, we are seeing more and more companies recognize its importance as a key ingredient in building and maintaining customer loyalty. A growing number of professionals have responsibility for assessing and improving customer experience in channels (e.g., web, call center, brick-and-mortar store, mobile commerce, etc.), with products, and across entire organizations. Best practices for processes, tools, and techniques are emerging across many customer experience management disciplines. In short, customer experience management has become an established profession.

This industry CX has reached the point where it required a unified, informed, collective voice to guide its evolution. As a non-profit, the CXPA wants to help customer experience professionals make customer experience management an integral part of how their companies operate, and to enable them to embed its skill set across their organizations. Our goal is to break down the work, create standards and best practice approaches, and transfer those skills across the CXPA network.

To learn more about our co-founders Jeanne Bliss and Bruce Temkin and our board of directors, please see our leadership roster.
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Upcoming Events

12/1/2015 » 12/3/2015
Next Generation Patient Experience

12/7/2015 » 12/9/2015
CX Impact 2015