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2014 CX Innovation Awards

 

During the 2014 Insight Exchange we will once again be holding the CX Innovation Awards Luncheon. During this lunch, the CXPA will announce the 2014 CX Innovation Award winners from a field of top notch finalists.

Meet the Judges

The judges that will be selecting this year's winners include (left to right):

  • Mike Wittenstein, Principal Experience Designer, Storyminers
  • Paul Greenberg, Managing Principal, The 56 Group, LLC
  • Brian Dennis, VP, CX, Kohl's
  • Kathryn Levine, VP Corporate Marketing and Customer Experience, Blue Cross Blue Shield of Michigan
    

 

2014 CX Innovation Award Finalists

The following companies and individuals are finalists for the 2014 CX Innovation Awards. The winners will be announced during the upcoming Insight Exchange.

  • AkbankVoice of Customer - Daily, Personal and Fascinating!
    Erkut Baloğlu Pınar Uluç

  • CignaCustomer Experience Assessment
    Melissa Teitler Jill Herriott

  • CiscoWinning with Words
    Michael Lenz Mark Buchanan

  • GlaxoSmithKlineListening with the Customer at Heart
    Christian Carreon Holly Weiss

  • National Car RentalIn The Driver’s Seat: National Car Rental Leads the Way by Collaborating Directly with Consumers
    Emily Paisner Tara Scheer

  • OKC ThunderCLICK Like a Champion
    Kaylee Lonsinger Pete Winemiller

  • Pershing LLCNon-Traditional Use of Text Analytics
    Tim Keough & Trent Haynes

  • ReliantDelivering Low Effort Contact Center Experiences
    Bill Clayton Suzie Dieth

  • Ricoh Americas Corporation: Ricoh Expands and Improves Relationship with Dealers through Increased Commitment, and Focus on the Dealers Specific Business Needs
    Joyce Ouellette Michelle Yakovac/Christine Smolen

  • Safelite AutoGlassMobile Technicians App Streamlines Customer Experience
    Renee Cacchillo & Melina Metzger

  • SASImprove Customer Experience through Reduced Cancellations
    Shannon Heath Stacy Hobson

  • Shop DirectCustomer Experience – A Strategic Approach
    Daniel Curzon Zoe Clayton-White

  • Siemens Building TechnologiesEngineering Innovative Experiences
    Linette Myland & Glenda Cardenas

  • Thomson ReutersSPARK Leadership conference
    Nicole Gagnon Alice Chu 


 

Past winners of the CX Innovation Awards:


2013 CX Innovation Award Winners:

In 2013 judges selected the CX Innovation Award Winners:

  • Blue Cross Blue Shield of Michigan
  • Sage

Finalists:

  • Autodesk
  • Barclaycard US
  • OKC Thunder

2012 CX Innovation Award Winners:

In 2012 judges selected the CX Innovation Award Winners:

  • Fidelity Investments
  • ICW Group
  • Memorial Health System
  • PHH
  • UnitedHealthcare
  • and an online auction company

These winners were selected based on the degree to which they specified new and different practices, achieved revenue or other business results, and advanced the field of customer experience for others. You can view some of the CX Innovation Award Winners' entries here.

 

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