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What was the number #1 challenge of CX leaders according to a poll I conducted just prior to speaking at the CXPA Leaders ...
CX electricity was in the air last week as CXM@MSU hosted the Global CXM 360 virtual conference. There were ...
This article originally appeared on LinkedIn: https://www.linkedin.com/pulse/4-customer-experience-questions-ask-yourself-kinghorn-ccxp-pmp-plxuc/?trackingId=v6mAnS8aSBS%2FqSkii1cKDg%3D%3D ...
Catch the Replay: AI Enabled Containment Bots--A Primer for CX and Contact Center Leaders Organizations around ...