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2014 Insight Exchange

Join your fellow customer experience leaders and professionals May 13-14, 2014 at the Loews Atlanta Hotel in the heart of Atlanta, Georgia for the fourth annual Insight Exchange. This event brings together passionate professionals for world-class learning and networking with a unique approach to exchange and a focus on innovation.

The CXPA's member to member (M2M) focus is what differentiates the Insight Exchange from other customer experience conferences. Leverage the knowledge of fellow customer experience leaders in order to boost yourself and your company.


Register now for the 2014 CXPA Insight Exchange where you will experience two days of world-class education and networking with fellow CX industry peers.

Let your manager know how important it will be for you to attend the 2014 Insight Exchange with our Attendance Justification Template - customizable to fit your needs.

The 2014 IE will take place at the Loews Atlanta Hotel, where contemporary Southern style meets classic luxury. Discounted room rates available until Friday, April 18, 2014.


Experience high quality educational content from the industry's best speakers at the 2014 Insight Exchange. Headlining this year's events are three keynote speakers:

  • Alison Circle, Chief Customer Experience Officer at the Columbus Metropolitan Library

  • Jeb Dasteel, Senior Vice President and Chief Customer Officer, Oracle

  • Bob Johnson, President – Sprint Retail and Chief Service and Information Technology Officer, Sprint



Exposure and recognition – the two key ingredients for your brand to stand out among the competition. Over 250 industry leaders in the customer experience field will attend the 2014 Insight Exchange; reach this niche audience with pricing right for any size company.

Premium sponsorships are available (Bronze, Silver and Gold), as well as individual packages for books, lanyards, conference bags, the networking reception, the CX Innovation Awards lunch, the networking lunch and each of the networking breaks.


This year's Insight Exchange will feature M2M Unwound Sharing sessions, a unique opportunity for attendees to come together in small groups to explore and discuss challenges identified and preselected by CXPA members.

Other networking events will include the evening Networking Reception on Tuesday and a pre-event meetup for those arriving and available on Monday.

Gold Sponsors

Silver Sponsors

Bronze Sponsors

Lanyard Sponsor

Networking Reception Sponsor

Media Sponsors


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