Thursday, November 30, 2017
8:30 AM - 9:00 AM - Registration, Breakfast, & Networking
Come early and pick up your name badge and materials, grab some breakfast, and spend time getting to know other 'Head Of' brand CX Practitioners
9:00 AM - 10:50 AM - Morning Discussion
We’ll begin the morning with a conversation that kicks off with business results driven by CX professionals, and we’ll continue the discussion around various topics to be announced.
10:50 AM - 11:05 AM - Break
Time for a quick break to return phone calls and emails and grab refreshments.
11:05 AM - 11:55 AM - Small Group Discussion
You’ll break into groups that will further explore the hottest topics covered during our morning discussion. Each group will seek out big takeaways in that specific area and share with everyone else.
11:55 AM - 12:00 PM - Group Photo
Time for a quick break to return phone calls, get a drink of water, and make your way to our next set of case study sessions. Did you meet someone or learn something new in your first session?
12:00 PM - 1:00 PM - Lunch and Learn
Description coming soon
1:00 PM - 1:40 PM - Afternoon Discussion
Description coming soon
1:40 PM - 1:50 PM - Small Breakouts Introduction
This is a day filled with conversations and working group discussions. You won’t sit back as an attendee, but rather drive the conversations and engage with, challenge, share insights and solutions you’ve implemented.
1:50 PM - 2:20 PM - Breakout Session 1
Description coming soon
2:20 PM - 2:30 PM - Break
Take a walk to clear your mind and grab some refreshments before the next session.
2:30 PM - 3:00 PM - Breakout Session 2
Description coming soon.
3:00 PM - 3:10 PM - Break
Take a walk to clear your mind and grab some refreshments before the last session.
3:10 PM - 4:00 PM - Closing Conversation
We’ll come back together and wrap up the conversations we’ve had throughout the day. This is a time to share takeaways we’ve had in our separate smaller groups and say our goodbyes as we continue to build lasting connections with CX peers.
We’ll end directly at 4:00 PM and can assist you with arranging transportation to the airport.