[The CXPA Rochester, NY Network is currently seeking ONLINE speakers/presenters for 2024]
Are you a CX expert/speaker, CX professional/practitioner, and/or CX consultant who loves to share their expertise or experiences with other customer experience professionals, we would love to hear from you!
Below you will find some guidance for what the Network is interested in this year. The information below is the result of feedback from our 2024 Network Planning Survey and aligns with the needs of our Network this year.
The top 5 CX Categories our network is interested in:
- What's new in CX
- Measurement and benchmarking
- CX Successes and Failures
- Tying CX to business results
- Leadership & strategy
The top 5 CX Topics our network is interested in:
- Omnichannel evolved (tracking interactions across channels)
- Generative AI In CX
- CX-driven value (customers paying higher prices for great experiences)
- Sentiment-driven CX (reacting to the emotional state of customers)
- Rise of the "Digital Twin" (predicting pain points and best path forward)
Presentation format:
- Formal presentation with slides
- Formal presentation with slides and group discussion
- Group discussion
- Panel discussion
Network Member CX Focus in 2024:
- Financial growth
- Intentional Customer Experience
- Internal awareness of CX
- Learning about Customer Experience (for those new to CX)
Network Members' Greatest Challenges in 2024:
- Building a CX Program
- CX Adoption
Our ONLINE presentations will be held the last week of each month in 2024 on either a Tuesday, Wednesday, or Thursday in the morning (8am – 9am EST) or lunchtime (12noon – 1pm EST). NOTE: based on our 2024 Network Planning Survey, this timing aligns with the availability of our Network and will help ensure we have maximum attendance from those in the U.S. and abroad.
About the Network: The Rochester, NY Network of the CXPA has grown from a handful of names back in April 2022 to a Network that now has 300 CX professionals from around the world ranging from day-to-day practitioners to CXOs from major brands like, AT&T, Delta Faucet Company, Department of Labor, Essex Hotel Management, Fidelity, L.L. Bean, Mitsubishi, Nordstrom, REI, Renault, Vanguard, Verizon, Volvo and more.
In 2023, our ONLINE presentation topics and speaker lineup attracted on average 55 CX professionals monthly, with roughly half of all registrants being new to the CXPA and the Rochester Network. In 2023, 94% of attendees either strongly agreed or agreed that our events "met their expectations" and 9 out of 10 were extremely likely to "attend a Rochester Network event in 2024."
If you are available and willing to join us ONLINE in 2024, please email Jason Hammel (Jason.Hammel@excellus.com) and let me know what area/topic you are interested in and the tentative timing in 2024.
Thanks,
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Jason Hammel
CXPA Rochester, NY Network Lead
Research Insights Consultant
Excellus BlueCross BlueShield
Rochester, NY
E: Jason.Hammel@excellus.com
LI: https://www.linkedin.com/in/jasonhammel/
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