Hi everyone! I am looking for some insight as to how companies are using or not using Google ratings as part of their CX KPI's. Specifically how you are leveraging the positive and negative comments. Does your organization even care about them? If so, has your leadership team looked beyond just Google reviews or are they the main metric?
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Roberta O'Keith CCXP
Director of Customer Experience
Murphy-Hoffman Company
Lenexa KS
(816) 841-1805
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