Hi Everyone,
Does anyone have a benchmark for B2B customer service response times or information on B2B customer expectations of service response times? We are hoping to gain insight on what a reasonable response time is for day to day client inquiries in the B2B space. Any insight or resource references are appreciated.
Thanks!
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Denise Wildish
SVP Customer Experience
Mount Laurel NJ
+1-1 856-316-5474
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