Hello all,
Curious to hear from my fellow CX leaders -- especially SaaS companies, banks, and other financial services organizations -- on the topic of defaulting your offerings to paperless for new customers. Any lessons learned? This seems to be standard with new bank accounts, but wondering what you all are seeing/experiencing in your respective marketplaces?
Thanks in advance for sharing here!
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Dan Ernstberger
Head of Customer Experience
Paychex
Rochester, NY & Boston, MA
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