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  • 1.  CX In US Utilities

    Posted 09-29-2015 11:17 PM

    I am working with a US utility looking to benchmark both its customer experience metrics and its programs / capabilities with other utilities.  Does anyone know of US electric utilities that are doing some innovate CX work?

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    Greg Tucker

    Dallas TX
    415-6805635
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  • 2.  RE: CX In US Utilities

    Posted 09-30-2015 10:29 AM

    Greg,

    In the realm of contact centers I know of some innovative work. If that is part of the scope, feel free to give me a call at 336-288-8226.

    Godspeed,

    Jim Rembach
    CXPA Expert / Emotional Intelligence (EQ) Certified
    Greensboro, NC
    1-336-288-8226
    Send me an invite: http://www.linkedin.com/in/jrembach/



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