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  • 1.  Customer Rooms - I know I've seen this before

    Posted 06-18-2015 02:21 PM

    Hello, friends.  I know I've seen this posted before, but I can't find the post...

    Looking for very specific examples of customer rooms.


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    Stephanie Thum
    Vice President of Customer Experience
    The Export-Import Bank of the United States
    Washington DC
    Twitter: @stephaniethum
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  • 2.  RE: Customer Rooms - I know I've seen this before

    Posted 06-19-2015 01:56 AM

    Here are a few links... in Jeanne's new book, she shares details from The Irvine Company about their customer room.

    http://www.customerexperienceinsight.com/if-the-customer-experience-wont-come-to-your-employees-take-it-to-them/

    http://blog.primetherapeutics.com/blog/ingrids-insights/the-customer-experience-room-put-yourself-in-their-shoes

    http://www.heartofthecustomer.com/go-analog-create-customer-empathy-customer-experience-room/

    http://blogs.forrester.com/sam_stern/14-06-13-customer_experience_rooms_what_are_they_should_your_company_create_one

    Annette :-)


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    Annette Franz Gleneicki
    Mission Viejo CA
    @annettefranz
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    Original Message


  • 3.  RE: Customer Rooms - I know I've seen this before

    Posted 06-19-2015 09:07 AM

    Hi Stephanie,

    Take a look at 2013 CXPA CX Innovation Award Winner Blue Cross Blue Shield of Michigan - a customer experience room was a key part of their entry.

    There is a posting (from a couple of years ago) from Ingrid Lindberg on a CX room here.

    Hope this gets you started. If I think of others, I'll post again.

    ~ Aimee


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    Aimee Lucas
    CX Transformist/VP
    Temkin Group
    Palm Beach Gardens FL
    561-776-1651
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    Original Message


  • 4.  RE: Customer Rooms - I know I've seen this before

    Posted 07-08-2015 11:07 AM

    I've heard Adobe has an amazing customer room. Barbie Fink would be a good CXPA member to reach out to learn more. 

    You can see an image of the room in their CXPA content item posted here: 

    http://c.ymcdn.com/sites/www.cxpa.org/resource/resmgr/Meeting_Presentations/Adobe_Customer_Listening_Pos.pdf


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    Kim Proctor
    Digital Customer Experience Consultant
    Customers That Click
    Boston MA
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    Original Message