CX Toolbox

Winning and maintaining stakeholder buy-in is critical for any CX program, but when we surveyed the CXPA member base, 69% reported average or below-average levels of stakeholder buy-in.

Join expert practitioners Raj Sivasubramanian (AirBNB) and Annette Franz (CX Journey) as we discuss the survey results and learn how to overcome the top challenges we all face.

You will learn:

• 3 top obstacles to securing stakeholder buy-in in 2019 and how to avoid them
• How to get executives to listen and respond to what customers are saying
• 5 keys for making the business case for CX initiatives