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COVID-19 has led us to a nosedive to the bottom of Maslow’s Hierarchy of Needs pyramid. At its core,this tried-and-true theory of human motivation suggests people are driven to engage in behaviors by ahierarchy of increasingly complex needs.Our sudden and massive shift to remote work environments has led to virtual leaders by the millions,seemingly all overnight. This new virtual leader now has to address uncertainty on an epic scale, with highlevels of emotion and anxiety. At a time when the workforce has been displaced and is now in danger offeeling isolated, the virtual leader has the added hurdle of keeping employees engaged in their actualwork, and from afar. Employee engagement is a crucial ingredient for productivity, a higher bar to clearthan the psychological and physiological needs for safety, security, food and health.#CXTools