CX Toolbox

Imagine a VOC program with all the necessary components: surveys, software platforms, insights and more. Now imagine that the benefits CX leaders expect aren’t happening quickly, if at all. It’s not a stretch: in fact, 7 in 10 senior executives think technology-driven change is too slow.

Companies pour significant investment, time and resources into implementing enterprise-wide Voice of the Customer platforms. Too often, before too long, valuable customer feedback is slipping through the cracks, unused and ineffective. CX initiatives limp along and company-wide interest in the CX mission fizzles.

The most common culprit? Low adoption of VOC technology. Without employee engagement across the organization, no amount of surveys and data will have a big impact on CX.

On October 15, learn how you can reverse the trend. Concentrix VOC Strategists Ellie Dubbs and Stefanie Grubb will lay out a 4-part roadmap proven to lift and sustain employee engagement by as much as 30-40%. You’ll leave this webinar with clear action steps you can take now to ignite long-term engagement in your VOC program.