CXPA is seeking volunteers for speaking and project opportunities. Get the details and apply at www.cxpa.org/volunteer.
With most customers attempting to resolve problems on their own before reaching out to support teams, it’s no surprise that self-service is no longer a nice-to-have. Yet creating self-service that keeps up with ever-changing customer preferences and dynamic and complex business needs can seem daunting. It shouldn’t be. In this session we’ll dive into why and how to create self-service that is seamless for customers, getting your team involved with knowledge and leveraging data to drive modern and agile experiences.