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How do you know you’re on the right path with your CX program? Are you focusing on the right things?Whether you are at the beginning of your CX journey, or further along the road to maximum maturity, working out where to invest your energy can be a daunting task. In this webinar, Jessica Buffenstein, Director, CX Consulting at Confirmit will speak to Heidi Mastellone, Jim McKeown, and Davide Filato from Selective Insurance, one of Confirmit’s much-loved clients, where they will talk through their CX journey so far and provide you with some frameworks for future CX success. These frameworks are designed for you to take away, build, and shape in a way that works for your organization.