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Quantifying the ROI of CX 

11-25-2019 03:32 PM

This study uses data from CX professionals to understand the challenges and opportunities that exist in quantifying the ROI of CX.
#MetricsMeasurementandROI
#CommunicatingROI
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November 19.CXPA and West Monroe.ROI of CX.pdf   454K   1 version
Uploaded - 11-25-2019
CXPA and West Monroe Partners studied CX practitioners and their practices related to demonstrating ROI.

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