CX Toolbox

New Thinking for a New Normal and the Great Reset
How design thinking will help you re-imagine the customer journey
Brands are facing extraordinary business challenges and are having to solve some of the most complex customer challenges of our time. With most businesses now re-opened, they are contending with shattered consumer confidence and in many cases fractured teams. Customer Experience professionals can help brands recover faster by re-imagining and re-designing for a new future based on new and evolving needs of customers and employees. Hospitality is one of the most impacted industries and is having to pivot in extraordinary ways to welcome guests back with an entirely new set of experiences.

In this webinar Morana Bakula, VP Customer Experience from Bond, joined by Sara Ranghi, AVP America’s Region, Melia Hotels (one of the world’s largest hoteliers), will engage in a discussion about the meaning of customer-centricity in our new normal, and how Design Thinking can help pave the way forward to relevant and engaging experiences for all of your important audiences.

For more information, please visit Bond Brand Loyalty's Design Thinking blog.