CXPA Rochester Network June Event: 10 Keys to CX Success: 20 Years of CX Design w/ Valerie Peck
Date: Thursday, June 27th (12:00PM - 1:00PM EST)
Event Description:
As a practitioner of all of the “X’s” for over 20 years at all 3 of the viewpoints (Corporate/Consulting/Vendor) – I have distilled some critical elements that individually make or break your efforts and collectively enable success. This presentation highlights those elements using real life case studies – across industries as well as B2B and B2C.
Takeaways:
· Some Do’s and Don’ts to be aware of
· Tips and tricks of the trade
· A few surprises where projects either are going south or expanding up and across organizations
About the speaker:
Valerie Peck’s work experience has been focused on these areas of expertise for over 20 years. As a partner at East Bay Group she worked with Fortune 100 companies as well as a number of international clients developing Go to Market Strategies, Marketing Execution plans as well as developing and implementation marketing databases and automation solutions. While a partner at Peppers & Rogers, she was responsible for the Web, Contact Center, Marketing Automation and Knowledge Management Centers of Excellence. The firm’s Knowledge Management system won a prestigious Inc. Magazine award in 2002. Valerie’s other positions such as director of CFO Direct and director of marketing, Western Region High Technology Division, at PricewaterhouseCoopers, a Senior Manager KPMG and Executive Director of Market Management at Pacific Bell provide her with a wealth of experiences both in consulting and in business.
She has worked with a wide array of clients such as Lexus, Tailored Brands, Starwood Vacation Network, Limited Group, Inc, Vision Service Plan, Hay House, Xanterra Parks and Resorts, Copart, Orbitz, Luxottica, Syngenta, Allergan, EDS, Kaiser Permanente, Cisco, Saudi Telecom, SutterConnect, Sprint, Pacific Telesis, Sony, Stanford University, Oracle, Blue Shield of California, Sprint, Lincoln-Mercury, Wells Fargo, Overstock.com, Bluefly.com , Bank of Turkey, KBC Banking Group, Dogus Corporation, Aspect, Hewlett-Packard, USPS, Royal Caribbean International and Bank of the West.
Valerie has a B.S. in Marketing as well as an MBA from the University of Southern California.
To watch this presentation on-demand, visit: https://us02web.zoom.us/rec/share/pouzF21tX3TCQ_tu2cMdwnfAag41JayOa43uQO5zyZN0aiwj78_5G-3B_crG--zr.2HSy2YZf-Ire0oBY
Recording Passcode: $77d*&y%
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