CX Toolbox

How to Get Buy-In from Decision Makers to Truly Improve Customer Experience 

04-27-2020 10:18 AM

Getting buy-in and commitment for CX initiatives from executive leaders is key when it comes to driving real results for customers, but many CX leaders struggle with this.

 

We surveyed 150 CX professionals to learn about their current role and situation: Are they getting buy-in in their organization? Which strategies have they tried that worked to secure buy-in and which didn’t?

 

This report describes the survey itself, its respondents and provides a deep-dive into the answers.
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CXPA Buy-In Whitepaper.pdf   1.48MB   1 version
Uploaded - 04-27-2020

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