CXPA is seeking volunteers for speaking and project opportunities. Get the details and apply at www.cxpa.org/volunteer.
Getting buy-in and commitment for CX initiatives from executive leaders is key when it comes to driving real results for customers, but many CX leaders struggle with this.
We surveyed 150 CX professionals to learn about their current role and situation: Are they getting buy-in in their organization? Which strategies have they tried that worked to secure buy-in and which didn’t?