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Employees. Locations. Line lengths. We’ve all heard plenty about these key-drivers of customer experience, but it can be easy to overlook one of the most important factors: your product. If you’re looking to optimize your product, your customer data is the place to start, but where do you go from there? Join InMoment’s Jim Katzman and David Draper as they discuss how to identify areas for improvement, create an action plan, and sustain progress for a product that delights customers and drives loyalty.