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Every customer experience team knows the importance of senior buy in. But when it comes to actually driving change that impacts customers – the good stuff happens in the middle.Your organization’s middle managers have a unique perspective on your business – and the customer experiences you provide. They’re also the people who actually Get Stuff Done. How can you work with them to enable positive change across your business?In this webinar, Confirmit’s Claire Sporton, SVP, CX Innovation will discuss how Customer Experience managers can drive positive change - starting in the middle.