CX Toolbox

NICE Satmetrix Customer Experience Leader, Lisa Kaufman will present the findings of the NICE Satmetrix Employee at Home Benchmark reflecting the impact of the COVID-19 disruption on employee experience. As employees are oftentimes the largest and most valuable organizational asset, their feedback can offer the clarity needed to emerge from crisis.

Many employees are also the “front line” for a brand, and can represent the face of the customer journey. Learn how to leverage employee insights as an essential piece of a holistic feedback mechanism that powers successful experience management programs.