CX Toolbox

Employee and Frontline Engagement Today (Webinar Presented by Medallia) 

12-09-2020 03:40 PM

The realities of today's world have affected businesses and individuals alike, but perhaps none more so than the frontline staff that interact with your customers every day. From essential workers, to call center agents, to in-store associates, the mental and physical well-being of these employees has a direct impact on the experiences they deliver to your customers.

Join Medallia experts, guest panelists, and your peers to explore approaches for maintaining customer engagement at the frontline, including:

    • Grassroots innovation and idea sharing
    • Empowering & recognizing employees
    • Inspiring a new mindset for engaging customers

The session will include a presentation, panel discussion and open Q&A to spark engagement and dialogue with participants. This session will be recorded.

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