CX Toolbox

Future-Proof Your VOC Program (Webinar Presented by Concentrix) 

05-06-2020 05:10 PM

Without any doubt, times are changing. Are your VOC initiatives keeping up?

The CX impact of recent events is triggering many companies to re-evaluate their Voice of the Customer programs, as well as a myriad of other business processes. The pandemic crisis shed a bright light on the fact that most VOC programs aren’t poised for the future, whether in challenging times or in what will become our “new normal” as we move forward.

Companies are finding that:

  • Surveys-as-usual aren’t cutting it
  • Prescriptive insights are missing
  • Culture adoption must accelerate
  • Agile “action teams” need to stand at the ready

In this webinar, Jackie Potts, Director VOC Strategy for Concentrix and Stefanie Grubb, Consultant VOC Product Strategy for Concentrix will introduce a new four-part framework, designed to help CX leaders evolve their current programs into a future-proof business process. Join us to learn more about the framework, the real-life experiences that guided its development, and how to apply it to your future VOC strategies.

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Concentrix 5.5.20 QA.docx   14 KB   1 version
Uploaded - 05-11-2020
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CXPA Sponsored Webinar by Concentrix_ Future-Proof Your V...mp4   72.16 MB   1 version
Uploaded - 05-06-2020

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