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Without any doubt, times are changing. Are your VOC initiatives keeping up?The CX impact of recent events is triggering many companies to re-evaluate their Voice of the Customer programs, as well as a myriad of other business processes. The pandemic crisis shed a bright light on the fact that most VOC programs aren’t poised for the future, whether in challenging times or in what will become our “new normal” as we move forward.Companies are finding that: