Are you passionate about CX in higher education programs? We need your help! Please help us document CX programs around the globe. Click Here.
Bringing an entire organisation along on the journey to great customer experiences is a CX professional’s dream – but it’s not easy. For Computacenter, though, that dream is becoming a reality.How? A combination of communication, treating teams as partners in the process, and dovetailing the customer experience into wider business drivers. The result is a customer insight engine that that not only fuels day-to-day tactical change, but impacts the big picture too.Join Donna Kempster of Computacenter and Confirmit’s Phil Durand as they discuss the theory versus the reality of implementing a CX strategy that drives action – and engages every employee in the process.