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We live in a wonderfully exciting time – the latest stages of the digital revolution offer countless opportunities to cut costs, increase profits, and transform the way your customers see your organisation. But in this era where digital is king, is that what the customer really wants? Are you pushing forward with a future-proofed digital only strategy for your customers, or does that strategy risk putting you on a path to alienate those same customers and lose the traditional profit generating streams that you’ve spent so long building? How can you be sure that you’re heading in a direction that will please your customers today and your bottom-line tomorrow?In this webinar, Laurent Ghio and Andrew Stevens, Customer Experience Specialists at Quadient, will explain: