CXPA is seeking volunteers for speaking and project opportunities. Get the details and apply at www.cxpa.org/volunteer.
For VOC initiatives to be relevant and impactful to both customers and companies, insight must drive action. Yet industry research suggests only 15% of executives rate the ROI from their VOC programs “high” or “very high.”Change is a must, and closed loop maturity is a quick-hit opportunity for improvement. Forward-thinking companies have moved from post-survey callbacks to in-the-moment experience orchestration, gaining significant improvements in repeat contacts, escalations and customer satisfaction.In this 30-minute webinar, you’ll learn a 3-part roadmap to evolve your closed loop strategy, including the role of customer care, messaging platforms and outbound notifications.