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Closed Loop 2.0: Where Feedback Meets Experience Orchestration (Presented by Concentrix) 

03-26-2021 12:00 AM

For VOC initiatives to be relevant and impactful to both customers and companies, insight must drive action. Yet industry research suggests only 15% of executives rate the ROI from their VOC programs “high” or “very high.”

Change is a must, and closed loop maturity is a quick-hit opportunity for improvement. Forward-thinking companies have moved from post-survey callbacks to in-the-moment experience orchestration, gaining significant improvements in repeat contacts, escalations and customer satisfaction.

In this 30-minute webinar, you’ll learn a 3-part roadmap to evolve your closed loop strategy, including the role of customer care, messaging platforms and outbound notifications.

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