Rochester, NY CXPA Network

Presentation Title: Elevating experience through Generative AI w/ Dev Bharti

Description of presentation:
In this session, we explore the growing attention deficit among employees and consumers and its impact. The presentation highlights how generative AI enhances user experiences by building upon past design strategies to capture attention. This presentation also discusses practical approaches to pilot and test these innovations, while also addressing responsible AI. The goal of this session is to help attendees understand the transformative potential of Gen AI in modern interface design.

Key takeaways:

1. Addressing Attention Deficit: Understand the challenges posed by attention deficit among modern employees and consumers, and its impact on customer experience and engagement strategies.
2. Enhancing User Experiences with Gen AI: Discover how generative AI can revolutionize customer experiences through personalization, automated content creation etc.
3. Prompt guidelines for CX designers: The quality of input you provide to ChatGPT and similar tools directly affects the output you receive. As a designer, master effective prompting techniques to obtain the best responses from generative AI tools.
4. Responsible AI Practices: Grasp the importance of ethical considerations, transparency, and due diligence in deploying generative AI, ensuring responsible and sustainable enhancements in customer experience.

Speaker bio:
Dev Bharti is a results-driven thought leader with a proven track record in AI advising. With a strong consulting background, he methodically identifies key pain points and challenges before proposing AI-powered solutions to create compelling digital experiences. Dev frequently publishes thought leadership articles online and aims to coach business users on effectively leveraging AI to maximize value. 

To get a copy of the presentation slides, please connect with Dev on LinkedIn: https://www.linkedin.com/in/devbharti/

To access the on demand Zoom recording, visit: https://us02web.zoom.us/rec/share/k4KrxqI6CHh0vj-ysypLDpalYaeEnwdIHXqMX1niOsEsO5RdXT-FCEdWBrTBAufr.3qAgHOKwoE-4fYdP?startTime=1724946218000
Passcode: b@jjx2LF

If you have questions about this event, please contact me using the info. below.

Enjoy the presentation!

Jason Hammel
Rochester, NY Network Lead
Customer Experience Professional Association (CXPA)
Email: Jason.Hammel@excellus.com
LinkedIn: https://www.linkedin.com/in/jasonhammel/

Learn more about CXPA membership: https://www.cxpa.org/join/individual-membership

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