Artificial intelligence (AI) technology has already started to make its mark on the business world. Because of its looming pervasive reach into customers’ lives, the technology also carries the potential to have a huge impact on the customer experience (CX) profession.
Artificial Intelligence: An Introduction - What Every Customer Experience Professional Should Know is an introduction to the world of AI for customer experience pros written by a group of passionate CXPA members from around the globe. It is a high-level guide intended to demystify AI technology and arm CX professionals with the basic knowledge needed to begin an AI business journey. The guide is intended to answer questions like: what does AI mean? Why is it important to understand? How can AI fit into my organization? What are the challenges and best practices for implementing AI?
The authors of this whitepaper chose examples, resources, books, and case studies based on their own professional experiences, extensive research, knowledge of AI, and their experiences with the application of the technology in various business settings.
With the knowledge presented in this whitepaper, the authors hope this whitepaper helps to prepare CX professionals to take a bold step forward into this new era of AI. Consider this your invitation to the next great revolution. We hope to see you there.