CX Toolbox

It’s a hard fact that times of crisis happen. But rarely is the whole world going through the same crisis at the same time. Enter COVID-19, and suddenly businesses and customers all over the world were facing hard times and hard decisions. Hertz, named #1 in Customer Satisfaction by JD Power in 2019, was determined to hold onto its customer experience initiatives and excellence, even in the face of incredible odds.

Join InMoment Enterprise Customer Success Team Lead Nate Morley and Hertz CX Strategy and Experience Design Lead Stuart Gilchriest as they walk through the lessons the brand has learned, real life examples of how it has successfully adapted in the past few months, and how these principles can help your organization deliver an award-winning experience (even in less than ideal circumstances).