Join us at CX Leaders Advance – secure your spot before Friday, April 19th. www.cxleadersadvance.com
The deadline for applications is June 22 nd
Only Limited Seats available / USD 500 Earn 10 CCXP CRCs by CXPA Brought to you by KCA Consultants and Marc Karschies (CCXP/CXPA RTP) Get an understanding of Design Thinking, the Human Centered Creative Problem-Solving Methodology, and various CX Tools like Personas, Empathy Maps, Ideation Approaches, and Agile 3-day Program 4 hours per day Ramadan/EID Special Tue May 18 th - Thu May 20 th Europe 16:00 - 20:00 CEST US 10am - 2pm EST UAE 18:00 - 22:00 GST KSA 17:00 - 21:00 AST
05-18-2021 05:00 PM - 05-20-2021 09:00 PM AT
Deadline to register: Friday, April 19 Upcoming Events CXPA Indianapolis Networking Breakfast April 23, 2024 Learn more The Experience Operating System with Diane Magers April 25, 2024 Learn more Boston CXPA Coffee Chat April 25, 2024 Learn more Selling Your CFO on the Benefits of Customer Experience April 25, 2024 Learn more CXPA CX Leaders Advance April 30 to May 2, 2024 Learn more The use of AI- enabled Containment Bots: A strategic primer for CX and Contact Center leaders May 9, 2024 Learn more CX Transformation Summit & Awards May 15, 2024 Learn more Observances and Recognitions Earth Day April 22, 2024 Learn more Passover April 22. 2024 Anzac Day April 25, 2024 Learn more Join the Conversation Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members
Improv Theatre Meets CX Leadership Skills! Let's Do This! Some of you know Adam Rudder, he's CXPA's improv theatre guru, always fun, definitely provocative, never dull. This year, our group is on a course to examine CX Leadership, how to have more of it, develop it, and build leadership...
(Aligning your Org to one CX Vision) When: Thursday, July 24, 4:00 PM - 5:00 PM More Information Upcoming Webinars CXPA Webinar: New Thinking for a New Normal and the Great Reset Sponsored by Bond Brand Loyalty When: Tuesday, July 28, 2020, 2:00 PM - 3:00 PM ET More Information Industry Events CX Emotion When: July 22, 2020, 9:00 AM - 5:30 PM Where: Online CXPA members receive a 20% discount
June 10, 2020, 8:00 AM - 5:30 PM Where: Nariobi, Kenya CXPA members receive a 20% discount. Please use code: CXPA20 More Information Join the Conversation Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members
When:Jan 23, 2020 from 8:00 AM to 9:30 AM (CT) Where: Caffe Nero Wellesley, MA More Information Making the Most of Your Membership When: Jan 23, 2020 from 3:30 PM to 4:00 PM (ET) Where: Online More Information Industry Events Chief Customer Officers, USA When: February, 5 - 6, 2020 8:00 AM - 5:00 PM EST Where: The Westin Peachtree Plaza Atlanta, GA CXPA members receive a 20% discount. Please use code: CXPA20off More Information Join the Conversation Take a look at the most engaging threads recently posted on our discussion forum that are gathering a ton of fascinating feedback from your fellow members
2023 CXPA Awards: Judges Applications Open CXPA is now recruiting judges for both the 2023 Emerging Leader Award and the 2023 Impact Award. CXPA's Impact Awards recognize individuals who have made notable contributions to the discipline of customer experience. CXPA...
Anyway, once we’ve got that groundwork established (a non-trivial matter, to be sure), I recommend that the breakdown be something like this: 30% Insights 50% Process Engineering 20% Culture Now, first of all, this isn’t meant to suggest a breakdown of resources or budget or something you can tangibly measure reliably and with precision.
However, top winners will share a significant commonality: they’ll make their plays at their company’s foundations. Here are 20 wishes for superior customer experience management in the 2020s: 1) Redefine Customer Experience Customer experience is defined by customers
Platinum
Silver
Bronze