Profile

Contact Details

Social Links

Bio

Hi there! 

My name is Taylor, and I'm currently a technical support specialist at a small SaaS company called Ambition, which makes sales coaching software. 

Some quick facts about me:
  • I'm learning Spanish and Chinese
  • In my free time, I like to do something conlanging, in which I create my own fictitious or "constructed language" ("conlang") for fun
  • I from Pittsburgh, Pennsylvania and just moved to Knoxville, Tennessee
  • Reading Seth Godin's books and blog back when I was a small business owner are what made me interested in CX. 

    What I'm hoping to cover in my CX mentorship:
    • Guidance on building or contributing to a nascent CX program at my place of work
    • How to encourage organizational adoption
    • Implementing CX strategies and practice in a smaller B2B company
    • Collecting VoC data
    • Customer journey mapping

    Global Region

    • United States