Profile

Chief Customer Officer,
Ericsson
CXPA BOARD OF DIRECTORS

Contact Details

Ericsson
Stockholm

Bio

Tabitha currently serves as Chief Customer Officer - Head of Customer Experience and Global Sales Excellence at Ericsson. In this role she leads the development of the customer experience practice and strategy at Ericsson, the employee experience transformation of the global sales community and the global sales center of excellence.

 Previously she served as Vice President of Customer and Partner Experience at SAP. In that role, she led the efforts on building out the customer experience strategy and program, as well as developing the roadmap for driving CX improvements in all six CX disciplines and leading major transformation efforts.

Prior to joining SAP and Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as the Global Director of Customer Experience. With 18+ years of experience in the CX field, Tabitha also serves on the Board of Directors for the Customer Experience Professionals Association and is a Certified Customer Experience Professional (CCXP).

Industry

  • Technology

Job History

Ericsson
Chief Customer Officer
Stockholm, Washington, Sweden
July 2019 - present

Customer Experience Professionals Association
Member Board of Directors
May 2016 - present

SAP
Global Vice President of SAP Customer Insights, Experience & Transformation
WA, United States
August 2018 - July 2019

SAP Concur
Vice President, Customer Experience
Bellevue
November 2014 - August 2018

Citrix
Managing Director, Customer Insights
April 2013 - November 2014

Citrix Systems
Sr. Director, Customer Insights
April 2012 - April 2013

Citrix Systems
Director, Customer Insights
August 2008 - April 2012

Philips Medical Systems
Global Director, Customer Experience
October 2005 - August 2008

Xerox
Business Consulting Program Manager
September 2000 - October 2005

SGL Carbon
Customer Service Mgr
August 1997 - September 2000

DCL
Account Manager
September 1995 - August 1997

Designation

  • CCXP