Profile

Contact Details

Bio

"Stephen is a people & customer guru for our times"
Lord Price,
Minister of State for International Trade & Investment.

Customer Experience Author, Speaker and Global Adviser.

Author of 'The Customer-Centric You', 'People Centricity' & 'Customers Are The Agenda'

Non-Exec Director, Digital Agency & External Adviser for Marie Curie, Digital Advisory Board.

As a Fellow of the Institute of Consulting, Stephen's extensive work with commercial clients and with Central and Local Government has given him experience in a wide variety of industry sectors. Stephen formed iCustomer early in 2016, having worked for Charteris for 12 years. Before that he worked at John Lewis, where he was Development Manager, Research & Expansion where he was responsible the development of John Lewis first e-commerce websites. Before his work in retail, Stephen enjoyed a career in aviation, where he held both management and flying roles. Stephen lives in Buckinghamshire with his wife Carolyn and two quite mad black labs. As well as his passion for business and the customer he is a keen reader of Science Fiction and a poor, but enthusiastic amateur photographer.

He has worked in the following sectors:

Retail
Local Government
Media & TV
Central Government
Banking

Industry

  • Consulting

Global Region

  • United Kingdom