I am a 25-year customer experience, marketing, and product development leader, now leading my own consulting business. My greatest skills are the ability to create a vision and build/develop programs around it, and making connections with others to help achieve common goals and higher standards. I enjoy co-creating strategy and improving processes that will enhance customer experience, working with leaders and team members to enhance their engagement. Mentoring has been a life-long activity for me--discovering the possibilities is energizing and rewarding!
Specialties: Customer experience, strategy development, loyalty and customer engagement, research, voice of the customer, experience design, process improvement, coaching and mentoring, hospitality, financial services, automotive, transportation, home improvement and B2B.