Profile

Vice President, Customer Experience,
American Tire Distributors
2017 CX Impact Award

Contact Details

American Tire Distributors
Huntersville, NC

Bio

I am a 25-year customer experience, marketing, and product development leader. My greatest skills are the ability to create a vision and build/develop programs around it, and making connections with others to help achieve common goals and higher standards. I enjoy co-creating strategy and improving processes that will enhance customer experience, working with leaders and team members to enhance their engagement as well. Mentoring has been a life-long activity for me--discovering the possibilities is energizing and rewarding!

Specialties: Customer experience, strategy development, loyalty and customer engagement, research, voice of the customer, process improvement, coaching and mentoring, financial services and B2B

Industry

  • Other

Job History

Confirmit
VP, CX Consulting
New York
February 2017 - August 2019

CustomersFirst Now
Director
Denver
August 2012 - August 2016

Wells Fargo
Vice President, Customer Experience
Charlotte, NC, United States
August 2005 - August 2012

PNC Bank
VP, Product Marketing
November 1996 - January 2005

Federated Investors
Product Marketing Manager
January 1993 - January 1996

Honors and Awards

2017 CXPA Impact Award Winner

Designation

  • CCXP