I am driven to inspire, support and guide people to find joy and fulfilment so that they and I can be the best versions of ourselves.
I have worked in Customer & Employee Experience longer than those terms have existed! Through my experience in Financial Services, Transport & Logistics, Retail, Utilities and Research industries, I have developed and refined my skills and experience in CX & EX management and people leadership in both physical and digital environments.
My raison d'être has always been to support, coach and mentor individuals, teams and organisations – igniting their belief in themselves and in their people to succeed and accelerate change. My latest venture aims to leverage my strong skills in strategy development, executive and leadership coaching and exposure to global best practice, partnering with organisations to support their growth and transformation initiatives.
I have extensive practical experience in CX & EX strategy development and implementation, customer journey mapping, research and measurement, the application of behavioural economics theory and have helped companies navigate the links between Marketing, IT and Customer Insights through a "human truth" approach. My experience in Learning & Development and Contact Centre operations has also provided me with the insight to successfully operationalise strategies across multiple touch points and channels and gain traction in "real world" situations.