I'm a senior customer experience (CX) and change leader, with a deep background in CX improvement, people leadership and target achievement in both B2B and B2C industries. I love to strip products and services back to be brilliant at the basics, earning the right to drive innovations that continually enhance experiences and deliver business value.
The key skills I bring include:
-> Leading, influencing and collaborating
-> Full end-to-end CX enhancement
-> High impact communication
-> Effective people development
-> Complex stakeholder management
-> Confident, decisive decision maker