A seasoned Customer Experience Transformations Leader with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy/ Referral functions. A passionate advocate of โEmotionโ centric and โTechno-Creative Solutioningโ approach to digital experience transformation.
My unique 360-degree experience spanning Software/Product Development, Sales & Marketing and Brand management, helps me create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfillment functions.
๐๐๐ฉ๐ฉ๐ฒ ๐ญ๐จ ๐ก๐๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐จ๐ง
- ๐๐ ๐๐ญ๐ซ๐๐ญ๐๐ ๐ฒ
- ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐จ๐ฎ๐ซ๐ง๐๐ฒ ๐๐๐ฉ๐ฉ๐ข๐ง๐
- ๐๐จ๐ฎ๐๐ก๐ฉ๐จ๐ข๐ง๐ญ ๐๐ง๐๐ฅ๐ฒ๐ฌ๐ข๐ฌ & ๐๐ซ๐๐ง๐ฌ๐๐จ๐ซ๐ฆ๐๐ญ๐ข๐จ๐ง
- ๐๐๐ซ๐๐๐๐ก/ ๐๐ข๐ ๐ข๐ญ๐๐ฅ ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐ ๐๐๐๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐ข๐ง๐ & ๐๐๐ฏ๐ข๐ฌ๐จ๐ซ๐ฒ
Market Coverage:
India, US, UK, Europe, Caribbean, Japan, Brazil, Canada, UAE
MarTech/ CX Platforms Coverage:
Sitecore, Salesforce, Microsoft Dynamics, Drupal, SimilarWeb, Amplitude, Braze, AppsFlyer, SproutSocial, Yotpo, ASANA, Miro