Profile

Founder & Principal Consultant,
KretruTosh Consulting

Contact Details

KretruTosh Consulting
Mumbai

Bio

A seasoned Customer Experience Transformations Leader with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy/ Referral functions. A passionate advocate of โ€œEmotionโ€ centric and โ€œTechno-Creative Solutioningโ€ approach to digital experience transformation.

My unique 360-degree experience spanning Software/Product Development, Sales & Marketing and Brand management, helps me create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfillment functions.

๐‡๐š๐ฉ๐ฉ๐ฒ ๐ญ๐จ ๐ก๐ž๐ฅ๐ฉ ๐ฒ๐จ๐ฎ ๐จ๐ง
- ๐‚๐— ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ฒ
- ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐‰๐จ๐ฎ๐ซ๐ง๐ž๐ฒ ๐Œ๐š๐ฉ๐ฉ๐ข๐ง๐ 
- ๐“๐จ๐ฎ๐œ๐ก๐ฉ๐จ๐ข๐ง๐ญ ๐€๐ง๐š๐ฅ๐ฒ๐ฌ๐ข๐ฌ & ๐“๐ซ๐š๐ง๐ฌ๐Ÿ๐จ๐ซ๐ฆ๐š๐ญ๐ข๐จ๐ง
- ๐Œ๐š๐ซ๐“๐ž๐œ๐ก/ ๐ƒ๐ข๐ ๐ข๐ญ๐š๐ฅ ๐„๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐“๐ž๐œ๐ก๐ง๐จ๐ฅ๐จ๐ ๐ฒ ๐‚๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐ข๐ง๐  & ๐€๐๐ฏ๐ข๐ฌ๐จ๐ซ๐ฒ

Market Coverage:
India, US, UK, Europe, Caribbean, Japan, Brazil, Canada, UAE

MarTech/ CX Platforms Coverage:
Sitecore, Salesforce, Microsoft Dynamics, Drupal, SimilarWeb, Amplitude, Braze, AppsFlyer, SproutSocial, Yotpo, ASANA, Miro

Industry

  • Consulting

Job History

KretruTosh Consulting
Founder & Principal Consultant
Mumbai, India
January 2021 - present

Designation

  • CCXP