A seasoned Customer Experience Transformations Leader with 16+ years of Global experience driving success across Customer Acquisition, Retention, Service & Advocacy/ Referral functions. A passionate advocate of “Emotion” centric and “Techno-Creative Solutioning” approach to digital experience transformation.
My unique 360-degree experience spanning Software/Product Development, Sales & Marketing and Brand management, helps me create & execute a Customer Experience Strategy that aligns across the Corporate, Sales, Marketing and Fulfillment functions.
𝐇𝐚𝐩𝐩𝐲 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐲𝐨𝐮 𝐨𝐧
- 𝐂𝐗 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲
- 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐌𝐚𝐩𝐩𝐢𝐧𝐠
- 𝐓𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 & 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧
- 𝐌𝐚𝐫𝐓𝐞𝐜𝐡/ 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐢𝐧𝐠 & 𝐀𝐝𝐯𝐢𝐬𝐨𝐫𝐲
India, US, UK, Europe, Caribbean, Japan, Brazil, Canada, UAE
MarTech/ CX Platforms Coverage:
Sitecore, Salesforce, Microsoft Dynamics, Drupal, SimilarWeb, Amplitude, Braze, AppsFlyer, SproutSocial, Yotpo, ASANA, Miro