Market research director, Certified Customer Experience Professional (CCXP), and accomplished team-leader of multi-million-dollar CX and VOC research programs. Passionate about providing consultative insights and strategic recommendations through data visualization and story-telling. Expertise in primary research for Financial Services industry (Banking, Wealth Management, Insurance). Well-versed in Technology, Telecommunications, and Retail sectors. Successful as a both a team manager and an individual contributor.
CX/VOC Consulting | Stakeholder Collaboration | Team Leadership
Program Design & Management | Account Management | C-suite Buy-in
PowerPoint Reporting Guru | Survey Design | Online Reporting Platforms