Cary Cusumano is a seasoned Customer Experience (CX) and Design Thinking professional in Verizon Enterprise Solutions. As a Principal Client Partner, he works with Verizon’s largest enterprise clients to articulate, design, and implement their CX strategy and vision. He is a Certified Customer Experience Professional (CCXP) and a 2016 winner of the Customer Experience Professional Association’s (CXPA) CX Impact Award. He is also a certified Lean Six Sigma Black Belt and specializes in analysis of unstructured Voice of the Customer listening post data to promote empathy and drive customer-centered process improvements at key points of the customer journey.