Profile

American Modern Insurance Group

Contact Details

American Modern Insurance Group

Bio

Customer Experience Leader and evangelist, with focus on acquiring in-depth customer insight via ethnographic activities and journey mapping to create awesome relationships that last and grow.

Relationships drive me, and that's what drew me to CX. I also believe that CX as a discipline is approaching a challenging time in its evolution, as it's now time to show specific results it provides and make adjustments as needed.