Profile

AVP - Customer Experience & Design,
American Modern Insurance Group

Contact Details

American Modern Insurance Group
Alexandria, KY

Bio

Customer Experience Leader and evangelist, with focus on acquiring in-depth customer insight via ethnographic activities and journey mapping to create awesome relationships that last and grow.

Relationships drive me, and that's what drew me to CX. I also believe that CX as a discipline is approaching a challenging time in its evolution, as it's now time to show specific results it provides and make adjustments as needed.

Industry

  • Insurance

Job History

Moen
Manager, Customer & Consumer Experience
North Olmsted
August 2016 - present

Bosch North America
Customer Experience Leader
March 2013 - July 2016

SPX Corporation (division purchased by Bosch)
Manager - Account Support and Customer Experience
May 2011 - February 2013

SPX Corporation
Team Lead
July 2009 - April 2011

Tweddle Group
Technical Author
July 2004 - June 2009

Designation

  • CCXP