Senior executive focused on helping organizations grow with customer-centric strategies.
Key previous positions and achievements:
- Head of Marketing and Business Development at Kantar TNS Canada.
- Customer Experience Management practice leader at global market research firm TNS.
- EVP of Corporate Development at global research boutique firm Northstar Research Partners.
- Group President, Research Practices at Harris Interactive (Loyalty, Brand and Communications, Qualitative and Product Solutions - total revenue $80M). Led the turn-around of the Customer Loyalty Management practice from decline to double-digit growth in two years.
- Earlier leadership roles include P&L responsibility and managing national sales and client services teams for a publicly traded business intelligence company and start-up of a market research and strategy consulting firm.
Passionate about partnering with clients on their business challenges and opportunities around customer centricity. Expert in Customer Loyalty and Experience. Experienced in start up, turn around, and integration of acquisition situations.