New York Times #1 Bestselling Author of Books including: Leading the Starbucks Way, The Zappos Experience, The Starbucks Experience, Prescription for Excellence, The New Gold Standard, and When Fish Fly.
International customer experience consultant.
Chief Experience Officer for The Michelli Experience.
Professional Speaker on Leadership, Employee Engagement, Customer Experience, Customer Loyalty, and Consumer Advocacy.
Mission to "serve those who have a passion to serve well."
Specialties: Customer Experience Design and Delivery. Customer Experience Consulting, Customer Service Consulting, Professional Speaker who offers keynotes, workshops, leadership team development, facilitation of leadership, team building, and communication effectiveness meetings and offsites.