Duc is the 1st Asian person earning the prestigious certifications: CCXP by CXPA - Global Customer Experience Professionals Association, XMP by Qualtrics XM Institute, CCX by Bain & Company, and CCCX by Customer Institute.
He is the 1st Vietnamese person was recognized among Top 8 CX Leaders Impacting Organizations in 2023 by CXPA, and was invited as the judge for iCXA - the International Customer Experience Awards 2023 & 2024
With 20 years of diverse experience in Total Quality Management and CX Management, he has consulted and coached numberous brands and individuals across industries such as Telecom, Finance & Insurance, Retails, Technology, and Services. Aside from that he is often invited as a speaker at CX seminars and conferences.
Currently he is a member of CXPA Asia Regional Leadership Council.